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Terms & Conditions

Terms of Service

Last updated: November 22, 2024

Welcome, and thank you for your interest in Seamless Solutions Industries, Inc., and our products and services.

Definitions for the purposes of these Terms of Service:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Seamless Solutions Industries, Inc., a Delaware Corporation.
  • Service (referred to as "the Service" or "Services") refers to our website or platform, and other related sites and services provided by us.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

These Terms of Service are a legally binding contract between you and the Company regarding your use of the Service.

BY CLICKING “I ACCEPT,” OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE SERVICE, YOU AGREE TO BE BOUND BY, THE FOLLOWING TERMS AND CONDITIONS, INCLUDING OUR PRIVACY POLICY (TOGETHER, THESE “TERMS”). IF YOU ARE NOT ELIGIBLE, OR DO NOT AGREE TO THE TERMS, THEN YOU DO NOT HAVE OUR PERMISSION TO USE THE SERVICE. YOUR USE OF THE SERVICE, AND OUR PROVISION OF THE SERVICE TO YOU, CONSTITUTES AN AGREEMENT BY THE COMPANY AND BY YOU TO BE BOUND BY THESE TERMS.

Eligibility

By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 18 years old; (b) you have not previously been suspended or removed from the Service; and (c) your registration and your use of the Service is in compliance with any and all applicable laws and regulations. If you are under the age of 18, you represent that you have your parent’s permission to use the Service.

Intellectual Property Rights

The Company or its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein, and you obtain no ownership rights in the Services as a result of your installation, access or use. You may not duplicate, copy, or reuse any portion of the services without express written permission from the Company. By using the Service, you acknowledge that any data, content, or information inputted by you remains your property. However, you grant Seamless Solutions a worldwide, royalty-free, non-exclusive license to aggregate, anonymize, and analyze data for business insights, improvements to the Service, and other operational purposes, provided that any such use does not identify you or any third party directly. You further represent that you have the necessary rights and permissions to provide any third-party data entered into the Service. You agree not to upload, submit, or process any content that (a) infringes the intellectual property rights of others; (b) contains unlawful or objectionable material, including but not limited to discriminatory, offensive, or harmful content; or (c) violates any local, state, national, or international law. Seamless Solutions reserves the right to remove content and restrict access if we determine that your content or usage violates these terms. All algorithms, models, and methods used in the document processing and data extraction services remain the intellectual property of Seamless Solutions. You may not reverse-engineer, decompile, or otherwise attempt to discover the source code, underlying models, or techniques used in the Service."

Account Terms

Your Responsibilities

  • You are responsible for maintaining the security of your account and password and for ensuring that all of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  • You are responsible for all content posted to and activity that occurs under your account, including content posted by and activity of any users in your account.
  • You must use the Services for their intended use. You may not use the Services for any purpose outlined in our Use Restrictions Policy, and you may not permit any of your users to do so, either.
  • You must be a human. Accounts registered by “bots” or other automated methods are not permitted. All account activity must be taken directly by a human.
  • You acknowledge that you have authority to enter the data, information, or input into the Services, including but not limited to, third-party data. 

Payment Terms 

  • The Company employs a third-party payment processor, Stripe. Users should become familiar with Stripe’s terms and conditions, which are accessible at https://stripe.com/legal/ssa. Users must pay all costs associated with the services through Stripe. These costs include the associated fees for the Services presented to you at the time of purchase. 
  • Subscriptions renew automatically at the end of each billing cycle unless canceled by you in accordance with our cancellation policy. You may adjust your subscription level or cancel your subscription at any time through the user account settings. Any changes to your subscription plan will take effect at the start of the next billing cycle. No refunds will be issued for changes to or cancellation of a subscription during an active billing period.
  • Seamless Solutions may offer a temporary trial period for new users, during which you may access certain features of the Service at no cost. We reserve the right, with prior notice, to convert any trial account into a paid subscription, at which time applicable fees will apply. You may cancel the subscription at any time following conversion by adjusting your account settings or contacting support. Seamless Solutions also reserves the right to terminate any trial at its discretion, with notice provided to you. The provision of a trial does not imply any obligation on our part to continue services beyond the trial period.
  • At this time, we do not provide any refunds. However, we do understand there are abnormal situations that occur and we are happy to consider refund requests at: hello@seamlesssolutions.com. 

Service Refusal, Account Suspension, and Termination

  • We reserve the right to refuse the use of the Services to anyone for any reason at any time, and will provide a reason for doing so, if this situation occurs.
  • We reserve the right to suspend your account, or degrade the service for your account specifically, if your usage significantly exceeds the average usage of other customers of the Services, and/or if your account negatively impacts the performance of the service for other customers. We will reach out to any user if this action needs to be taken and seek to rectify the situation so that the user may continue to use the Services with the best possible experience.
  • We reserve the right to suspend or terminate your account, at the domain or individual level, and refuse any and all current or future use of our Services for any reason at any time. Termination will furthermore result in the deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account.
  • For more details about why we may refuse our Services, or suspend or terminate an account, see our Use Restrictions Policy.

Use Restrictions Policy

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial purposes except those that are specifically approved by us.

As a user of the Services, you agree not to:

  • Use the Services in a manner inconsistent with any applicable laws or regulations.
  • Copy or adapt the Services’ software or copyrighted materials.
  • Mislead, defraud, or harm Us, our Users, and/or the Services.
  • Harass or threaten any of our employees or agents who provide the Services to you.
  • Make improper use of our support services.
  • Interfere with the networks, applications, or any security-related features which may result in degraded reliability or security of our Services.

Attempt to bypass any measures of the Services designed to prevent or restrict access to a portion of the Services.

Service Quality and Data Privacy

  • Your use of our Services is at your sole risk. We provide our Services on an "as is" and "as available" basis.
  • Seamless Solutions reserves the right to modify, suspend, or discontinue, temporarily or permanently, any feature or component of the Service at any time without notice. We will make reasonable efforts to notify users of significant changes in functionality. While we strive to minimize disruptions, Seamless Solutions shall not be liable for any interruptions in service or access delays arising from maintenance, updates, or third-party actions.
  • That said, we take great pride in the quality of our Services and our commitment to our customers. We are dedicated to providing the highest quality service and best possible customer experience.
  • We build and design our Services with great care. That said, all software contains bugs, and there may be unexpected down time. We cannot guarantee error-free services, but we will do our best to prioritize and build improvements and fixes as fast as possible.
  • We take security seriously and protect and secure all data through security best practices including but not limited to backups, redundancies and encryption.
  • We take your privacy seriously. When you use our services, you agree that we may process your data as described in our Privacy Policy. We collect the minimal data necessary in order to provide the highest quality service for our users and to advance our mission.
  • You agree not to upload, submit, or process any content that (a) infringes the intellectual property rights of others; (b) contains unlawful or objectionable material, including but not limited to discriminatory, offensive, or harmful content; or (c) violates any local, state, national, or international law. Seamless Solutions reserves the right to remove content and restrict access if we determine that your content or usage violates these terms.
  • While Seamless Solutions makes every effort to ensure the accuracy of data extracted through the Service, we do not guarantee the precision or completeness of extracted information. Users are responsible for reviewing and verifying any data extracted from the Service, and Seamless Solutions disclaims any liability for errors or omissions in processed content.
  • Seamless Solutions will store uploaded documents and processed data as specified in our data retention policy, which may vary depending on your subscription plan. Upon termination of the Service or upon request, we will permanently delete user-uploaded content, except as required by law or for legitimate business purposes. Users should download any desired data before terminating their accounts.
  • The Service may include limitations on the amount of data processed or extracted, based on your subscription plan. If you exceed the plan's limits, Seamless Solutions reserves the right to restrict access or charge for overage fees, as outlined in our pricing policy. Users will be notified if they approach or exceed these limits.
  • While Seamless Solutions employs reasonable measures to back up data processed through the Service, we are not responsible for any data loss. Users are encouraged to maintain their own backups of uploaded and processed data.

Limitations of Liability

You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

Indemnification

To the fullest extent permitted by law, you are responsible for your use of the Service, and you will defend and indemnify Seamless Solutions Industries, Inc., and its officers, directors, employees, consultants, affiliates, subsidiaries and agents from and against every claim brought by a third party, and any related liability, damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of or connected with: (a) your unauthorized use of, or misuse of, the Service; (b) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (c) your violation of any third party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; or (d) any dispute or issue between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those claims.

Governing Law

These terms shall be governed by and defined following the laws of the state of Delaware. Seamless Solutions Industries, Inc., and yourself irrevocably consent that the courts located in Cuyahoga County, Ohio shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

Updates to This Policy

We may update these Terms of Service ("Terms") in the future. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify account holders. When you use our Services, now or in the future, you are always agreeing to the latest Terms.

Contact Us

If you have any questions about this policy, you can contact us:

Data Retention Policy

Last Updated: November 22, 2024

1. Purpose and Scope

This Data Retention Policy outlines Seamless Solutions’ commitment to maintaining user data only as long as necessary to deliver the requested processing and extraction services. We do not store, compile, or analyze user data for purposes beyond those explicitly requested by the user. Our Service is not intended for long-term data storage or for retaining data on behalf of our users.

2. Data Retention Period

Uploaded content and processed data will be retained temporarily as needed to complete processing tasks. Unless otherwise specified, Seamless Solutions will delete all uploaded documents and extracted data within 24 hours of completing the requested processing. In cases where immediate deletion is not possible, data will be deleted within a maximum of 48 hours from upload or processing completion.

3. Temporary Data Access

While data is being processed, it is securely stored in a restricted-access environment. Only authorized personnel have access to user data, and only for the purposes of facilitating processing, troubleshooting, or improving the quality of the Service.

4. No Data Storage or Compilation

Seamless Solutions does not store, compile, or otherwise aggregate user data beyond the temporary retention period outlined in this policy. Our Service should not be used as a long-term storage solution, a data warehouse, or for purposes of data analysis or compilation by Seamless Solutions.

5. User Responsibilities

Users are responsible for downloading or backing up any processed data they wish to retain immediately after processing is completed. Once data is deleted in accordance with this policy, it cannot be recovered.

6. Compliance with Applicable Law

In certain cases, Seamless Solutions may retain data to comply with applicable laws, regulations, or legal obligations. When required, we will retain only the minimum amount of data necessary and will securely delete the data once retention is no longer required.

7. Changes to the Data Retention Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. If significant changes are made, we will provide notice to our users as required. Continued use of our Service constitutes acceptance of the updated Data Retention Policy.

Contact Us

For questions or additional information on this Data Retention Policy, please contact us at hello@seamlesssolutions.io.

Pricing Policy

Last Updated: Insert Date

1. Overview

This Pricing Policy outlines how Seamless Solutions charges for its services based on transaction volume. Each user’s monthly subscription fee includes a set number of transactions, with additional charges applied for any overages beyond the subscription limit. This policy ensures users have transparent information regarding our transaction-based pricing structure, overage fees, and related billing practices.

2. Transaction-Based Pricing

Our pricing model is based on the number of transactions our system completes for each user submission. A “transaction” may include, but is not limited to, data processing, translation, validation communications, pages of content processed, or other functions as determined by Seamless Solutions. Depending on the submission’s complexity and processing requirements, multiple transactions may occur per single submission.

3. Monthly Subscription Plan

Each user subscribes to a monthly plan that includes a predefined number of transactions. The subscription fee is calculated based on this transaction volume. Seamless Solutions will automatically bill users each month for the plan to which they have subscribed, ensuring continued access to the Service and included transaction volume.

4. Transaction Overage Charges

If a user’s transaction volume exceeds the limit specified in their monthly subscription, additional fees (“overage fees”) will apply. Overage fees are calculated by dividing the user’s monthly subscription fee by the number of transactions included in their plan. This per-transaction rate is applied to each transaction exceeding the monthly limit.

Example:

  • Monthly Subscription Fee: $100
  • Included Transactions: 1,000
  • Per-Transaction Rate: $100 / 1,000 transactions = $0.10 per transaction
  • Overage Fee: $0.10 per transaction over the monthly limit

5. Pricing Discretion and Adjustments

Seamless Solutions reserves the right to determine transaction classification, which may vary based on processing requirements. At our sole discretion, we may adjust the transaction types or rates included in each subscription plan. Any significant adjustments to pricing or transaction inclusions will be communicated in advance.

6. Billing and Payment Terms

Users are billed monthly in advance for their selected subscription plan. Overage fees, if applicable, will be billed at the end of each billing period. All payments are due upon receipt, and Seamless Solutions reserves the right to suspend or terminate access for any account with overdue payments.

7. Changes to Subscription Plans

Users may adjust their subscription plan at any time through their account settings. Plan changes will take effect at the beginning of the next billing cycle. Seamless Solutions does not provide refunds for unused transactions or partial billing periods.

8. Refunds

We do not offer refunds for subscription fees or overage fees. Users are encouraged to monitor their transaction usage and adjust their subscription plan as needed to avoid unexpected charges.

9. Policy Changes

Seamless Solutions reserves the right to modify this Pricing Policy. We will provide notice of any changes as required. Continued use of the Service constitutes acceptance of the updated Pricing Policy.